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General

All vacations planned by Welcome Tours & Travel Chennai Private Limited are subject to the cancellation policy. You will receive your refund in full within 90 working days from the date of your cancellation, whichever is later, or when your credit card company or other third-party provider processes your refund. For on-trip cancellation refunds, customers should expect to receive their money back within 90 working days of their return or the date the supplier or suppliers complete the refund. If you have any questions or concerns, please get in touch with Welcome Tours and Travels Chennai Private Limited at our email address.

Exchange rates, refunds received from suppliers, and payments received from customers are all factors that affect the refund amount shown. Customers will be notified if the refund amount changes by the account holders themselves.

Hotels

  • Customers who cancel hotels identified as "Non-Refundable" on their final travel vouchers will be eligible for no reimbursement.
  • For hotels tagged "Refundable" on final travel vouchers and in the final itinerary supplied via email, the reimbursements and their timescales will be applied as stated in the "Cancellation Policy" part of the product and the final itinerary.
  • Despite our best efforts, we cannot be held liable for hotel staff behavior, hygiene, or the quality of the accommodations. — Welcome Tours and Travels Chennai Private Limited. Amounts incurred by the customer for on-trip room upgrades and other extras are non-refundable. A 100% cancellation fee will be imposed if any of the hotels booked per the itinerary are canceled and replaced with new hotels during the trip.
  • The hotel has sole discretion in accommodating early or late check-in or check-out requests. Because these requests aren't available, Welcome Tours & Travels Chennai Private Limited cannot process cancellation requests.

Activities

  • Canceling "Non-Refundable" activities will result in the user receiving a 0 percent return on their final travel vouchers.
  • Activities listed as "Refundable" on the final travel vouchers are subject to the "Cancellation Policy" described in the product and the final itinerary delivered via email, as well as the applicable refund policies and timescales.
  • International exchange rates may affect the overall refund for activities.

Transfers

  • As stated in the "Cancellation Policy" portion of the product and the final itinerary sent via email, refunds, and their deadlines will apply to all transfers.
  • Foreign exchange rates might impact the amount of money refunded for international transfers.

Visa & Insurance

  • We will assist customers in completing the necessary Visa paperwork for their intended destination countries. You can be assured that Welcome Tours and Travels Chennai Private Limited will not be held liable for any denial of Visa applications by the appropriate embassy. The visa cost will not be refunded if a visa application is rejected.
  • If an embassy unexpectedly modifies the visa requirements during the document submission and processing period, Welcome Tours and Travels Chennai Private Limited will not be held accountable.

Insurance, once purchased, is non-refundable and subject to a 100% cancellation fee.

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